During Your Stay
Patient Rights
At Mercy San Juan Medical Center, each patient is entitled to compassionate and professionally competent care delivered with respect for individual dignity. All hospital personnel must comply with specific patients' rights. View a complete list of
Patient Rights
.
Family Spokesperson
We ask that one family member be designated as the spokesperson who will communicate with and update the rest of the family. The staff will keep the spokesperson informed of your condition and he or she will be the person who friends and family members can call for updates. This ensures that communication with the family is consistent.
Herbal, Drug and Food Interaction
Some foods, herbs and drugs, when taken at the same time, may cause serious side effects or alter the drug's effect. Interactions may vary according to dosage, your age and overall health. Tell your physician if you are allergic to any medications, foods or natural products. If you have any problems related to your medications, call your physician or pharmacist immediately.
When you are discharged from Mercy San Juan Medical Center, you will receive a guide with helpful information about
herbal, drug and food interactions. You may also download a copy of the guide, Herbal, Drug and Food Interaction Information
or call (916) 537-5131 to receive a copy by mail.
Visiting Hours
Mercy San Juan Medical Center's visiting hours are from 11 a.m. to 8 p.m., unless otherwise indicated by your doctor or nurse. Some patient care areas, such as Intensive Care, Pediatrics and Labor & Delivery, have special visiting schedules and policies.
For specific hours, check with your nurse. A photo ID is mandatory for any visitor in the hospital after 8 p.m. and is required at all times for visitors in the Family Birth Center.
Meals
Breakfast is served from 7:45 to 9 a.m., lunch from noon to 1:30 p.m. and dinner from 5:15 to 6:30 p.m.
If you are on a restricted diet, a special menu approved by your doctor will be provided. If you would like a visitor to dine with you in your room, guest trays are available for a fee when requested in advance.
Interpreter Services
Mercy San Juan offers interpreter services to help non-English speaking patients get access to healthcare information and services. Interpreter services are available 24 hours a day, seven days a week. To request interpreter services, please
ask your nurse.
Telecommunication Devices (TDD)
The medical center offers telecommunication devices (TDD) for the hearing impaired upon request. A list of American sign language interpreters is also available upon request. Ideally, your special needs should be identified at the time of admission; however, ask your nurse for further assistance.
